MENTAL MODEL · M6605

Example-Effect-Change/Continue

BusinessHigh supportManagement

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Updated 2026-08-08

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INTRODUCTION

English translation pending.

CORE DEFINITION

The Example-Effect-Change/Continue (EEC) model is a compact framework for delivering constructive feedback. Example requires a concrete, observable instance of the behavior rather than a general characterization. Effect states the impact that behavior had, ideally in terms others can verify. Change or Continue closes the loop by specifying what should be done differently or, for positive feedback, what should be repeated. Its defining feature is bidirectionality: the same three steps serve praise and correction, which makes it usable without the recipient bracing for criticism. The model assumes the speaker observed a specific event and can describe its consequences accurately.

SCAFFOLDING EFFECT

psychology

Reduce cognitive load

- Use behavior anchoring: open with an observed action and its time and place, not a trait judgment. - Use impact framing: describe the consequence in terms the recipient can check. - Use explicit close: state whether to continue the behavior or change it, and how.

anchor

Anchor fast decisions

Vague feedback fails because the recipient cannot map it to an action, so nothing specific changes. Naming an observable example removes that ambiguity and makes the message checkable. Stating the effect connects the behavior to consequences the recipient cares about, which supplies the motivation to adjust. The explicit change-or-continue instruction tells the recipient what to do next, closing the gap between awareness and behavior. Because the structure is identical for praise and criticism, it also reduces the defensive reaction that often blocks corrective feedback.

MINIMUM ACTION

In progress 0/1

Practice this model in one real situation:

Pick one specific, recent instance of the behavior you want to address. 2. Describe it factually, including when and where it happened. 3. State the effect it had on you, the team, or the work. 4. Say whether the person should continue the behavior or change it. 5. If a change is needed, name the alternative behavior concretely.

Check to track your progress (stored locally)

Learning progress0%

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Source support: Explicit

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en.wikipedia.orghttps://en.wikipedia.org/wiki/ContinueZH · Explicit
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