Cognitive Scaffold

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MENTAL MODEL · M4805

Principle of Least Astonishment

Principle of Least Astonishment
BusinessHigh supportManagement
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Version 1.0.0 · Updated 2026-07-30

CORE DEFINITION

The design of system behavior should conform to the intuition and expectations of most users. If a design surprises users (no matter how cool it seems), it is usually bad design.

SCAFFOLDING EFFECT

psychology

Reduce cognitive load

Follow intuition. In communication, product, or management, do not try to reinvent the wheel or challenge users' muscle memory. "Boring but usable" is always better than "novel but confusing".

anchor

Anchor fast decisions

Design/engineering principle (Principle of Least Surprise): System behavior should conform to user expectations and reduce surprises. The mechanism is to align with existing mental models and conventions.

MINIMUM ACTION

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Practice this model in one real situation:

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Source support: Explicit

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    en.wikipedia.orghttps://en.wikipedia.org/wiki/Principle_of_least_astonishmentZH · Explicit
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