Service Prototype
Updated 2026-08-13
INTRODUCTION
English translation pending.
CORE DEFINITION
Simulate: build an experience model before the real service goes live. Test: let real users experience the model and collect their feedback. Iterate: adjust the design quickly based on what you learn. Services cannot be prototyped as physical products, but they can still be previewed through role-play, scenario simulation, and other low-fidelity formats that expose failure early.
SCAFFOLDING EFFECT
Reduce cognitive load
- Fail at low cost: rehearse the service before launch to learn from cheap mistakes. - Simulate the intangible: use role-play and scenarios to prototype what cannot be built physically. - Iterate on feedback: adjust the design each round from what users say.
Anchor fast decisions
As a service design method, tangible low-fidelity prototypes such as role-play, storyboards, and paper flows let you test interactions and flows before the real service goes live. The mechanism is exposing problems in a cheap form where fixing them costs almost nothing.
MINIMUM ACTION
In progress 0/1Practice this model in one real situation:
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Source support: Explicit
- en.wikipedia.orghttps://en.wikipedia.org/wiki/Prototypeverified
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