Stop-Start-Continue Feedback
Updated 2026-08-11
INTRODUCTION
English translation pending.
CORE DEFINITION
A structured feedback format used in retrospectives, one-on-ones, and team reviews. The core proposition is that separating feedback into stop, start, and continue categories converts vague impressions into specific, actionable changes while balancing criticism with recognition. The key qualification is that each item must name a concrete behavior and its effect, since entries that are generic or purely evaluative carry no information and change nothing.
SCAFFOLDING EFFECT
Reduce cognitive load
- Feedback sorting: place every observation into stop, start, or continue before speaking. - Balance check: verify that continue and start items are as specific as the stop items. - Action conversion: restate each item as a behavior the person can actually change.
Anchor fast decisions
Feedback fails when it is vague or one-sided, because the recipient cannot tell what to do differently and defends against the criticism. Forcing observations into three named categories produces concrete behaviors, and including continue signals that the exchange is not purely negative, which lowers defensiveness. Lower defensiveness means the same message is more likely to be acted on.
MINIMUM ACTION
In progress 0/1Practice this model in one real situation:
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Source support: Explicit
- doi.orghttps://doi.org/10.29085/9781856048767.092verified
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