ITIL
Version 1.0.0 · Updated 2026-07-30
CORE DEFINITION
Best practice framework of the Information Technology Infrastructure Library: ITIL 4 Service Value System: - Guiding principles: focus on value, start where you are, progress iteratively, etc. - Governance: ensure direction and control - Service value chain: plan, improve, engage, design and transition, obtain/build, deliver and support - Practices: 34 management practices - Continual improvement: throughout.
SCAFFOLDING EFFECT
Reduce cognitive load
Standardize practices, enhance service value. ITIL provides a comprehensive best practice framework for IT service management, helping IT organizations shift from technology-oriented to service-oriented, continuously creating value for the business.
Anchor fast decisions
IT service management best practice framework (ITIL 4). The core is the Service Value System: guiding principles, governance, service value chain (plan-improve-engage-design/transition-obtain/build-deliver/support), 34 practices, continual improvement throughout. The mechanism is **shifting from technology-oriented to service-oriented**, continuously creating value for the business through standardized practices.
MINIMUM ACTION
In progress 0/5Practice this model in one real situation:
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Source support: Explicit
- en.wikipedia.orghttps://en.wikipedia.org/wiki/ITILverified
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