Cognitive Scaffold

Preparing your thinking workspace

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MENTAL MODEL · M6516

BID

BID
CollaborateHigh supportCommunication
Included
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Updated 2026-08-08

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INTRODUCTION

English translation pending.

CORE DEFINITION

BID structures feedback as behaviour, impact and do. The first element states what was observed, the second describes the consequence it had, and the third prescribes the specific action expected next time. The distinguishing feature is that the do element is an instruction rather than an aspiration, which prevents the recipient from knowing a problem exists but not what to do about it.

SCAFFOLDING EFFECT

psychology

Reduce cognitive load

- Describe the behaviour: say exactly what was done, in plain observable terms. - State the impact: explain the consequence it produced for others or the work. - Prescribe the do: give one concrete action the person can actually take next time.

anchor

Anchor fast decisions

Knowing that something went wrong does not tell a person how to act differently, so feedback that stops at the problem produces paralysis or guesswork. Naming the impact makes the reason for change concrete and personal, which raises the motivation to act. Supplying the do removes the ambiguity by substituting one clear action for the vague demand to improve. Because the instruction is specific, the next observation can check whether it was carried out, which makes the loop verifiable.

MINIMUM ACTION

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Source support: Explicit

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