Cognitive Scaffold

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MENTAL MODEL · M6077

Bezos' Two-Way Door

Bezos' Two-Way Door
BehaviormediumPsychology
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Updated 2026-08-10

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INTRODUCTION

English translation pending.

CORE DEFINITION

Jeff Bezos classifies decisions into two types. Type one decisions are one-way doors: once you walk through, you cannot come back, and the consequences are serious, so they require careful deliberation. Type two decisions are two-way doors: if the choice turns out wrong, you can walk back out. Since most decisions in an organization are type two, they should be made quickly even without complete information. Large companies tend to treat every decision as a one-way door, which is the chronic source of slowness, while labeling doors correctly lowers the psychological burden of deciding.

SCAFFOLDING EFFECT

psychology

Reduce cognitive load

- Label the door: classify each decision as reversible or irreversible before you start deliberating. - Speed the reversible: act fast on two-way doors and recover if you are wrong. - Slow the irreversible: give one-way doors real deliberation and a tested rollback plan.

anchor

Anchor fast decisions

A decision's cost depends on whether its consequences can be undone. If they can, the expected loss from acting on partial information is small and the loss from delay is certain, so speed dominates. If they cannot, the downside of a wrong move cannot be recovered and deliberation pays for itself. Labeling the door tells the decider which regime applies, which removes unnecessary caution and frees attention for the decisions that genuinely warrant it.

MINIMUM ACTION

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Source support: Explicit

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    en.wikipedia.orghttps://en.wikipedia.org/wiki/Jeff_BezosZH · Explicit
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