Cognitive Scaffold

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MENTAL MODEL · M4902

Broken Windows Theory

Broken Windows Theory
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Version 1.0.0 · Updated 2026-07-30

CORE DEFINITION

If a building has a broken window left unrepaired, it sends a signal that "no one cares," leading to more windows being broken and eventually more serious crime.

SCAFFOLDING EFFECT

psychology

Reduce cognitive load

The power of environmental cues. Unaddressed small problems signal that "disorder is tolerated." In management, promptly fix "broken windows" (small issues).

anchor

Anchor fast decisions

Signals of disorder lower bystanders' expectations of intervention, reducing the psychological cost of misconduct and thereby amplifying norm violations.

MINIMUM ACTION

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Source support: Explicit

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    en.wikipedia.orghttps://en.wikipedia.org/wiki/Broken_windows_theoryZH · Explicit
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