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MENTAL MODEL · M4169

Emotional Exhaustion

Emotional Exhaustion
BehaviorHigh supportHealth Psychology
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Updated 2026-08-01

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INTRODUCTION

English translation pending.

CORE DEFINITION

Emotional exhaustion is one of the three dimensions of burnout in Christina Maslach's model, alongside depersonalization and reduced personal accomplishment. It is defined as the feeling of being emotionally overextended and depleted by one's work, arising when prolonged occupational demands exceed the individual's recovery capacity. It is the dimension most consistently linked to workload and to adverse health outcomes. The key qualification is that exhaustion is a response to sustained demand rather than a personal deficit, and it can occur without the other two dimensions.

SCAFFOLDING EFFECT

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Reduce cognitive load

- Early signal watch: track flattening affect and mounting dread before performance visibly drops. - Demand-resource audit: compare workload against recovery time, autonomy, and available support. - Boundary setting: name which demands can be reduced or deferred rather than absorbed.

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Emotional and cognitive resources are finite and are depleted by sustained demands, with recovery occurring only when demands pause. When demands stay above the recovery rate, the deficit compounds, and the system protects itself by withdrawing engagement, which appears as cynicism and distance. The withdrawal reduces immediate strain but also removes the rewards that would replenish resources, so the deficit deepens unless the demand structure changes.

MINIMUM ACTION

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Source support: Explicit

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    en.wikipedia.orghttps://en.wikipedia.org/wiki/Emotional_exhaustionZH · Explicit
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