Total Quality Management / TQM
Version 1.0.0 · Updated 2026-07-30
CORE DEFINITION
A management approach centered on quality, involving all members, aimed at achieving long-term success through customer satisfaction and benefits to all members of the organization and society.
SCAFFOLDING EFFECT
Reduce cognitive load
All-member quality inspection. Quality is not the responsibility of quality inspectors alone; it is everyone's responsibility. From the cleaning staff to the CEO, everyone is a gatekeeper of quality. Embed quality into every cell of the process.
Anchor fast decisions
Quality is embedded throughout the entire process rather than relying on end-of-line inspection; everyone is responsible for quality, and continuous improvement (PDCA) drives mutual benefit for customers and members. Problems often stem from systems rather than individuals.
MINIMUM ACTION
In progress 0/5Practice this model in one real situation:
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Source support: Explicit
- zh.wikipedia.orghttps://zh.wikipedia.org/wiki/%E5%85%A8%E9%9D%A2%E5%93%81%E8%B4%A8%E7%AE%A1%E7%90%86verified
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