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MENTAL MODEL · M0205

Two-Factor Theory

Two-Factor Theory
BehaviorHigh supportOrganizational Behavior
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Version 1.0.0 · Updated 2026-07-30

CORE DEFINITION

Proposed by Frederick Herzberg. It holds that factors causing satisfaction and factors causing dissatisfaction are independent. - Hygiene factors: salary, environment, policies. Doing well on them does not lead to satisfaction, only to a level of 'no dissatisfaction' (i.e., 0 points). - Motivators: achievement, recognition, growth. Doing well on them produces genuine satisfaction (i.e., +100 points).

SCAFFOLDING EFFECT

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- Correcting management misconceptions: To boost employee morale, relying solely on salary increases (hygiene factors) is ineffective; it only eliminates complaints. It is necessary to provide challenges and recognition (motivators).

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Herzberg's two-factor theory divides work factors into 'hygiene factors' (salary, environment, management; their absence causes dissatisfaction, their presence only eliminates dissatisfaction) and 'motivators' (achievement, recognition, growth; they bring satisfaction and motivation). It distinguishes between 'not being in pain' and 'being truly motivated'.

MINIMUM ACTION

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Source support: Explicit

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    en.wikipedia.orghttps://en.wikipedia.org/wiki/Two-factor_theoryZH · Explicit
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